Help center

When choosing a reducer, it is necessary to consider the power, torque requirements, transmission ratio, working environment and installation space of the equipment. Our technical team can provide you with professional selection advice.

Standard models are usually shipped within 2-4 weeks. Customized models may take longer, and the specific delivery time will be determined according to the production schedule.

Our gear reducer products usually come with a 12-month warranty period, subject to the purchase contract. During the warranty period, if the fault is caused by quality problems, we provide free repair or replacement service.

Yes, we support sample purchases or small batch orders so that customers can test and evaluate product performance.

The efficiency of our reducers can be as high as 95% or more, which is especially suitable for high-efficiency and energy-saving scenarios.

The product design is optimized with precision machined gears, operating noise is lower than industry standards, and is suitable for equipment requiring quiet operation.

Our reducers support a variety of mounting methods, including vertical, horizontal and flange mounting, to meet the needs of different equipment.

Yes, our reducers are designed to meet high protection levels and can operate stably in wet or dusty environments.

Yes, we support custom service, can adjust the reducer specifications, gear ratio, shape design and other parameters according to the specific needs of customers.

You need to provide the power, torque requirements, transmission ratio, installation mode, working environment (e.g. temperature, humidity) and other special requirements of the equipment so that we can design the right solution for you.

Delivery times for custom products are typically 4-8 weeks, depending on design complexity and production schedules.

In general, we support single unit customization, but larger orders may enjoy better pricing and delivery priority.

We provide a comprehensive after-sales service, including technical advice, installation guidance, remote diagnosis, spare parts supply and on-site maintenance services, to ensure that customers use worry-free.

All gear reducer products are guaranteed for 12 months. During the warranty period, failure caused by quality problems will be provided free repair or replacement.

Yes, we provide lifelong technical support, even after the warranty period, customers can still enjoy our consultation and repair services (may involve additional costs).

We can provide installation and commissioning services, and customers can choose to guide them remotely or arrange technicians to assist them on site to ensure the smooth operation of the equipment.

We accept a variety of payment methods, including bank transfer, wire transfer (T/T), letter of credit (L/C) and other mutually agreed payment methods.

Yes, for most orders, we usually require a deposit of 30%-50%, with the balance paid before delivery or in accordance with the terms of the contract.

Yes, we offer special discounts for bulk buyers, please contact our sales team for details.

After receiving your payment, we will confirm the order within 1-2 working days and send you the relevant invoice and production plan.

We offer a variety of modes of transport, including land, sea and air, choosing the best solution according to the needs and destinations of our customers.

Transit time depends on destination and mode of transport:

Domestic land transport usually takes 3-7 days
Shipping international orders can take 20-40 days
Air international orders usually take 5-10 days

Our products are packaged in robust, shock-proof, moisture-proof and dust-proof designs, with reinforced frames added as needed to ensure safe transportation.

Yes, we can provide Door-to-Door service, the specific cost is subject to the customer’s address and mode of transportation assessment.